2HOT 2PAY
Data deletion
Last updated: 21 September 2026
You can have your 2HOT 2PAY account deleted at any time — directly in the app, by email, or through Instagram's own settings.
1. Removing 2HOT 2PAY in your Instagram settings
If you remove 2HOT 2PAY from the apps connected to your Instagram account, Instagram tells us automatically. We end your 2HOT 2PAY sign-in right away — but your account, your photos and your points stay exactly as they were. You can connect again at any time by logging in with Instagram.
2. Requesting data deletion through Instagram
Requesting your data to be deleted through Instagram starts the deletion of your entire 2HOT 2PAY account — your profile, your photos and your points. This cannot be undone once it takes effect.
We send you an email the moment this happens, with a one-click link to cancel it. You have 30 days to change your mind. After 30 days, without you cancelling, the deletion is final.
Remove the app
Signs you out. Your account and data stay untouched. Reconnect any time.
Request deletion
Starts a 30-day countdown to permanently deleting your account, photos and points — cancel any time within those 30 days via the email link.
Both notices come to us directly from Instagram and are handled automatically by our system, not by a person reading them later. Either way, we return a reference code to Instagram so the request can be tracked — the same code shown above if you followed a link with one.
3. Delete your account in the app
Open the 2HOT 2PAY app and go to Settings. Tap “Delete my account” and confirm. Once confirmed, any future event registrations are cancelled and all active sessions are ended.
4. Deletion without app access
If you no longer have access to the app, email us at hello@2hot2pay.com with your Instagram handle. We delete your account within 30 days of receiving your request.
5. What gets deleted
When your account is deleted, we remove your profile, your photos, stored contact details and your points balance. Information we are required to retain by law, and your check-ins and redemptions without your name, which we need for up to three years for billing and preventing misuse, are not affected by this deletion.
6. Privacy
For more information about how we process your data, see our App privacy notice.